When IoA collects your information, we are required by law to be fair in notifying individuals on how their information will be managed and informing them of their rights.
More than that, we want to be transparent, open and ethical in our practices. This notice provides privacy information for visitors to IoA's websites.
To provide you with services, such as qualifications or professional membership, or answering an online query, we need to obtain and use your data. We provide specific information and privacy notices for each of our services at the time you submit your information, so you always know what’s going to happen to your information, also ensuring you are in control of how it is used.
In addition to specific Privacy Notices about a particular service, we also maintain a more general Data protection notice that covers a wider view of our activities for people that want further details. We also have Our privacy promise, which spells out our overall commitment to privacy.
If you get in touch with us using IoA Connect or the contact details or social media referred to on our website, we may collect and retain your contact details and the contents of your communication in order to handle your query and maintain records for training and development purposes.
Calls made to IoA's customer call centre and other communications may also be recorded and retained for training and record-keeping purposes.
We may also retain records of interactions with you using social media sites including IoA on Facebook and IoA on Twitter with tools that analyse your interactions with us.
While we take all reasonable precautions to make sure that other organisations who we deal with have good security practices, we are not responsible for the privacy practices of other organisations whose websites may be linked to our service, or whose contact details we may provide on our website (such as joint scheme partners).
We are also not responsible for the privacy practices of social media providers with whom IoA has pages or accounts.